Refund policy

Sudmission Refund Policy

At Sudmission, we stand by the quality of our products. Our formulations are crafted with care to meet the needs of Jiu-Jitsu and MMA athletes. Because of this, refunds and exchanges are limited to cases where a product is proven to be defective.

  1. Eligibility for Returns:

    • Refunds are only available for defective items.
    • Claims must be made within 7 days of receiving the product.
    • Proof of purchase and photographic evidence of the issue must be provided.

  2. Process:

    • Contact our customer support team via email using info@sudmission.com.au
    • If your claim is approved, we will provide instructions for the next steps.
    • Refunds, if applicable, will be processed to the original payment method within 5 business days of claim approval.

  3. Conditions:

    • Due to hygiene reasons, we cannot accept returns or refunds for products that have been opened or used unless they are defective.
    • Products purchased from third-party retailers must be addressed with the original point of purchase.

  4. Exchanges:

    • In the rare case of a defect, we offer an exchange or replacement of the same product.

  5. Customer Satisfaction:

    • If you're unsure about which product is right for you, our team is here to help before you place your order. Reach out to us with any questions or concerns.

Our priority is to ensure that every athlete has a great experience with Sudmission, and we appreciate your understanding of our policy.